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+1 415-767-6065

[email protected]

14343, Addison St
Sherman Oaks, CA 91423

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MON -FRI: 8am – 5pm
SAT: 8am – 2pm

Terms and Conditions

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Privacy

SF360VR TERMS AND CONDITIONS

If you wish to cancel or reschedule an appointment, you may do so at no charge by giving us a 24-hour advanced notice. All appointments cancelled or rescheduled with less than 24-hour notice will result in a $99 cancellation fee.
If our photographer arrives on site and is unable to enter the property or safely conduct the job (for instance animals not caged or restrained), s/he’ll contact the client and remain onsite for up to 15 minutes until the situation be resolved. If no solution can be found in the meantime, the appointment will be cancelled and a cancellation fee equal to 50% of the 3D Virtual Tour service will be charged.
While California’s weather is usually friendly, there are times when severe weather may interrupt or prevent a timely job completion. In these cases, we’ll allow job rescheduling at no cost even within the 24-hour window.
We cover Los Angeles, Orange, San Bernardino and Riverside counties. However, for jobs located far from Greater Los Angeles Area, we may add a travel fee to compensate for longer driving time and gas charges: $79 (between 30 to 50 miles one way) and $129 (over 50 miles one way)
We make every effort to deliver all marketing materials within 2 days after the day of the 3D shooting but we can’t guarantee it. In rare occasions (and especially with large properties), it might take a little bit longer for us to postprocess all materials.
3D Virtual Tours cannot be edited. A 3D scan is NOT a video. It is recommended that clients prepare properties or businesses before the 3D scanning takes place by removing personal items or anything that clients do not want to appear in the 3D Virtual Tour.
Our photographers analyze all the property areas before starting the service. If an area has limited or difficult access, to maintain our standard deliverable and Virtual Tour flow, our photographer uses his expertise before deciding to scan it or not.
Due to our 3D cameras’ technology, if the property’s exterior lights are too bright, only indoors areas can be scanned. In that case, we take 360-degree snapshots that will be added separately and can be viewed in the 3D Matterport Virtual Tours. In rare occasions (overcast days, shaded areas, sunrise or sunset times), it might be possible to include parts of the exteriors directly in the 3D Virtual Tour path, but it is certainly never guaranteed.
A complete 3D scan can only be accomplished between connected spaces. Detached garages, backyard sheds, guesthouses or separate units cannot be accessible via the standard 3D Virtual Tour path. In this case, it will be shown as a 360-degree photo, included in the highlight reel. If the client desires a 3D Virtual Tour instead of 360-degree photos, an additional 3D Virtual Tour space will be created specifically for these structures with additional service fees.
Cloud Hosting:

3D Virtual Tours for Real Estate properties will be hosted for free for the first 6 (six) months after the deliverable (typical listing period).
3D Virtual Tours for Businesses will be hosted for free for the first 12 (twelve) months after the deliverable.

At the end of the initial period, the 3D Virtual Tour links will become inactive and no longer visible online. Clients may then extend the cloud hosting period for either $12 per month, $69 for a 6-month period or $129 for a 12-month period.

If 15 days after expiration, the cloud hosting was not renewed, the 3D Virtual Tour will then be deleted from the servers. Once deleted, it cannot be retrieved, and a new 3D Virtual Tour will need to be purchased if the client later decides to have a 3D Virtual Tour of the same space.

Privacy Policy

Your privacy is important to us. SF360VR’s policy is to respect your privacy regarding any information we may collect from you on our website, https://www.sf360vr.com, and other sites we own and operate.We only ask for personal information when we truly need it to provide a service to you. We collect it fairly and legally, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.We only retain collected information for as long as necessary to provide you with the requested service. We’ll protect what data we store with commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.We don’t publicly share any personally identifying information with third parties except when required to by law.Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.Text message communications. We use text messaging to communicate with you about your service. Standard messaging rates apply, and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.Opt-out of text message communications. You may opt out of text messaging by replying to any message and STOP contacting us at [email protected]. This will end the communications from that phone number. You may continue receiving service-related and other non-marketing text messages from different phone numbers managed by SF360VR, and you may opt out of those similarly.You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our privacy and personal information practices. Feel free to contact us if you have any questions about how we handle user data and personal information.

This policy is effective as of 1 July 2018.